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Installation related and general questions
.0.What type of motherboard, DRAM, and Video card would best be used with GeoVision?
(answer)
1.1. How to delete and clean up all GeoVision files from previous installation?
(answer)
1.2. When I start up the GeoVision application, I get an error message "Cannot find keypro". How to correct this?
(answer)
1.3. During installation, there is a warning message on "Indeo CODEC missing". I have a new computer with Windows XP SP1 new version. How can I resolve this?
(answer)
1.4. My GeoVision card beeps constantly, but seems that the camera and card work fine. What can I do?
(answer)
1.5. Can I record video on the second drive if the first one is not yet full?
(answer)
1.6. How do I set up an advanced multi-time frame schedule?
(answer)
1.7.Sometimes the screen shows an "Error 100065" message when the software loads but everything seems to be working just fine.
(answer) |
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Live View
from Taiwan
12-14 hours ahead of
North America
(UserID: Guest,
no password)
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Video related
2.0. Web Browser does not "pick up" or display any picture, even if we FTP them separately. Why?
(answer)
2.1. The GeoVision card installed OK, but I cannot see video on screen.
(answer)
2.2. I see a "pink screen", or my monitor video gets scrambled in some camera layout modes. What is the problem?
(answer)
2.3. Under release 7.02 ~7.06, in ViewLog and EZViewLog programs, certain files would not appear in the Video Event List when the days of the current month are more than those of the previous month. For example, February has 28 days and in March when you click the date 29th, 30th and 31st, all files of the three days would not show up in the Video Event List.
However, the symptoms would not happen when the days of the current month are less than those of the previous month. For example, March has 31 days and April has 30 days, so you can see all the files of April.
(answer) |
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PTZ camera and i/o related
3.0 How can I connect and install GV-io Hardware?
(answer)
3.1. What type of PTZ (Pan-Tilt-Zoom)camera will GeoVision support, and how
can I install PTZ to GV-io for remote camera control?
(answer)
Modem related
4.0. What are the recommended modem models to use with GeoVision?
(answer)
4.1. What do I do when a system cannot dial through the phone?
(answer)
IP related
5.0. What are the ports used by GeoVision servers and software? I need this information to configure my router.
(answer)
5.1. If my network supplier blocks port 80, how can I go around to that?
(answer)
5.2. How can I get to see GeoVision video over the internet from remote using static or dynamic IP?
(answer)
5.3. My IP is changing (Dynamic IP) all the time. How can I make use of GVIP/DMIP to view my GeoVision server from remote?
(answer)
5.4. I can view JPEG videos from remote, but when I tried to view mpeg4 format video,
the html page comes up, but no video can pass through. How can I resolve this?
(answer)
5.5. The GeoVision server is in my local area network and I have a router and firewall to the internet.
How can I set the server up such that it can be viewed from the LAN as well as from outside?
(answer same as in FAQ#5.4)
5.6. All configuration was completed as above, but the webcam does not show up through the browser.
(answer) |
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1.0. GV250, GV600, GV650, GV800, GV1120, GV1240, GV1480 cards, if installed onto motherboards with VIA chipsets, will generate unstable clocking. These models use the "Hint" chip set for PCI bus control, and this Intel Hint chip set conflicts with VIA chip set. Therefore, please avoid using motherboards with VIA chipsets. Motherboards with Intel chipsets are recommended.
DRAM is another factor that affects the performance of the card. We suggest using SDRAM, if not, then use DDR RAM or RAMBUS RAM.
We recommend any AGP video cards that supports DirectX 9.0 and above. Some motherboards have on board VGA chip set that cannot support overlay display mode. If you plan to install our GV-DSP card (Real-time display card), or to use the full screen video mode (display videos from cameras only) on these motherboards, then you can't see the image on screen. You can get around to this by installing an Direct X version 9.0 and above VGA card on the AGP slot.
As for CPU, you can use Intel, AMD, Celeron, etc.
Please go to this web page to see samples of computer configuration.
back
1.1. Please find and delete the following files from your Hard Disk prior to installing the new hardware:
- gv*.*
- agv*.*
- oem*.inf and oem*.pnf . These files come in pairs. To make sure you delete the right ones, please open up these files with note pad to check and delete those that are for Geovision.
- geo*.*
- bt*.* (for much earlier versions 4.3 s/w)
back
1.2. This problem comes up if the installed software drivers were wrong or the motherboard not compatible.
- GeoVision uses the "BT878" chip set that is used by lots of other capture card; or video card with capture capability. If your computer has those cards installed previously, Windows most likely would erroneously assigned the wrong driver to GeoVision. In that case, please re-install the appropriate drivers from the GeoVision CD-ROM and your problem will go away. Different versions of GeoVision cards use different drivers. To make sure you are using the right drivers, please check gvupdate for hardware and software compatibility.
- Below give you a sample installation based on older version GV800 drivers:
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There will only be three audio and three video drivers similar to the above for GV750, two of each for GV650, one of each for GV600, GV250, GV150.
When you look into the details of the audio and video drivers, you should get the attached |
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-
If you cannot get the above drivers installed, there must be some older versions of software in your computer that you need to delete.
Following are steps to uninstall old drivers from your computer:
- Delete all GeoVision application software using "un-install".
- Go to Windows Explorer, find and delete the followings: gv*.*, agv*.* , geo*.* and also oem*.inf, oem*.pnf. Be careful when you delete oem*.inf and oem*.pnf files. Open up the oem*.inf file with notepad, and see if those files are for GeoVision. Delete those and the corresponding oem*.pnf file that are for GeoVision.
- Take the GeoVision card out; turn on the computer once without the card. Double check if there are other video capturing devices in the computer, especially those that usually comes with the video card (such as ATI, Matrox...) Un-install those capture devices and software away.
- Install GeoVision and turn on the computer. If you have deleted all pertaining files, when Windows start up, it will advise you that a new hardware is found and will ASK you where to look for the driver. (***If the computer automatically assign a driver for you, be very careful: that means some old files are not erased yet, or some other BT878 related capture devices are still in the computer, and there are chances that the computer assigns the wrong driver for you. In that case, go back to steps 2 and 3 again. ***) Direct the computer to the GeoVision software CD, driver folder, and make sure you point towards the right driver, based on model no. (e.g. GV250, GV800, GV600, GV1480) and hardware version.
- If going through the above procedure does not help you, then, your computer motherboard may not be compatible with GeoVision. Please check FAQ question 1.0 on motherboard compatibility list.
back
1.3. For wavelet compression, Please download the attached patch file (ir50.exe) , Indeo video 5.1 for Wavelet compression. This patch file is applicable for Windows XP-SP1.
Wavelet (Intel Indeo) CODEC: |
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MPEG4
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